Shipping policy

Shipping Policy

Thank you for visiting and shopping at ChairPro. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Order Processing Time

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We operate domestic warehouse fulfillment to ensure your ergonomic office chair reaches you as quickly as possible. Shipping charges for your order will be calculated and displayed at checkout.

We partner with reliable carriers, including Royal Mail and specialized freight couriers, to handle the delivery of our heavy-duty chairs across the United Kingdom.

Standard Shipping:
- Estimated delivery time: [3-5 business days]
- Cost: Free
Expedited Shipping:
- Estimated delivery time: [1-2 business days]
- Cost: disclosed at checkout

Delivery delays can occasionally occur, especially during peak promotional periods.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can use this to monitor your chair’s journey from our warehouse to your door.

Customs, Duties, and Taxes

ChairPro is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note: For standard UK domestic orders, no additional customs fees apply.

Damages

We package all our chairs securely, but occasionally transit damage occurs. If you receive your order damaged, please contact us immediately at [insert customer service email] so we can make it right.

Please save all packaging materials and damaged goods, and include photos of the damage in your email so we can file a claim with the carrier and dispatch a replacement part or chair.

International Shipping Policy

Currently, we ship exclusively within the United Kingdom. We do not ship outside the UK at this time.

Missing or Stolen Packages

If your tracking information states that your package was delivered but you have not received it, please check around your property or with neighbors. If you still cannot locate it, please contact the carrier directly to file a claim. ChairPro cannot be held responsible for packages that have been successfully delivered to the provided address.